Shipping & Returns

At Regatta Shop, we’re committed to getting your adventure-ready gear to you efficiently and ensuring you’re completely satisfied with every purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Shipping Options

We offer two reliable shipping methods to get your camping gear to you:

• Standard Shipping (£12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Best for when you need your gear quickly
• Free Shipping (Orders over £50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Great for budget-conscious adventurers

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote areas.

Our Hassle-Free Returns Policy

We stand behind our products just as we stand behind our adventurers. If your purchase doesn’t meet your expectations, our simple returns process ensures you can shop with confidence.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Air Beds and Inflatable Beds (unless defective)
• Camping Cutlery Sets (if packaging is opened)
• Batteries (for safety reasons)

Step-by-Step Returns Process

Step 1: Initiate Your Return

Contact our adventure team at [email protected] within 15 days of receiving your order. Include:

• Your order number
• Item(s) you wish to return
• Reason for return

Step 2: Receive Return Instructions

We’ll respond within 48 hours with:

• Return authorization
• Shipping instructions
• Return address: 57 Donegall Pass, Belfast, GB CH6R 4AU

Step 3: Package and Ship

Please ensure:

• Items are in original condition with tags attached
• Original packaging is included
• Include a copy of your order confirmation

Note: Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Step 4: Refund Processing

Once we receive and inspect your return:

• Refunds are processed within 5-7 business days
• You’ll receive email confirmation
• Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)

Please allow additional time for your bank or credit card company to process the refund.

Exchange Process

For exchanges:

• Follow the same return process above
• Clearly state you’d like an exchange and specify the replacement item
• We’ll process the exchange once we receive your return
• You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us immediately at [email protected]
• Include photos of the damage or incorrect item
• We’ll arrange a replacement or refund and cover return shipping costs